Privacy Policy

The Rude Monkey LTD (Company number: 13750965) ("we" or "us") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. It is designed to help you understand the information we collect concerning our products and services and how we will process and use it. In providing you with products and services, we will collect and process information commonly known as personal data.

This policy describes how we collect, share, retain, and safeguard personal data. It sets out your rights; we explain these later in the procedure, but in summary, these rights include your right to know what data is held about you, how this data is processed, and how you can place restrictions on the use of your data.

Please read the following carefully to understand our views and practices regarding your data and how we will treat it.

What is Personal Data?

Personal data is information relating to an identified or identifiable natural person. Examples include an individual's name, age, address, date of birth, gender, and contact details.

Personal data may contain information known as special categories of personal data. For example, this may be information relating to an individual's health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to or sexual orientation.

We may collect and process the following data about you:

- Information that you provide by filling in forms on our site www.therudemonkey.co.uk. This includes logging into our website, buying a product, or requesting further assistance. We may also ask you for information when you report a problem with our site.

- If you contact us, we may keep a record of that correspondence.

- We may also ask you to complete surveys we use for research purposes, although you do not have to respond.

- Details of transactions you carry through our site and the fulfilment of your requests for quotes and/or the purchase of policies.

- Details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our billing purposes or otherwise) and the resources that you access.

- Details of using our site to report and/or manage your order(s).

- To administrate our business.

In most circumstances, you will provide us with this information. However, where you disclose the personal data of others, you must ensure you are entitled to do so.

IP Addresses

We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify anyone.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Where we store your personal data

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

- To ensure that content from our site is presented most effectively.

- To provide you with information, products or services that you request from us or which we feel may be in our mutual interests.

- To carry out our obligations arising from any contracts between you and us.

- To allow you to participate in interactive features of our service when you choose to do so.

- To notify you about changes to our service or products.

Where you have provided your consent, we may also use your data or permit selected third parties to use it to provide you with information about goods and services that may be of interest to you. They or we may contact you about these by post or telephone.

We will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you or the last quote we provided to you.

For specific policies, we will provide you with your policy details and documents by electronic means only.

We will retain your personal data at the end of any contractual agreement for five years. We will retain particular categories and criminal conviction data for five years. Where you have submitted a claim, we will keep your data for five years if it is a non-injury claim; where an individual has been injured (physical and physiological), we will retain it for five years. Where you have requested a quote, we will keep your data for one year. We will retain your personal data for one year if you have contacted us for details of our services and products. We will keep the data for five years when you make a complaint. We will comply with legal requirements when having this data when you or law enforcement agencies inform us about any active investigation or potential criminal prosecution.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

- If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

- If A third party acquires The Rude Monkey Limited or substantially all of its assets, personal data about its customers will be one of the transferred assets.

Sometimes, we request your consent to market our products and services or share your data. Where we require approval, your rights and support will be clearly communicated. Where you provide consent, you can withdraw this anytime by contacting us as outlined above.

Suppose we are obliged to disclose or share your personal data to comply with any legal obligation or to protect the rights, property, or safety of The Rude Monkey Limited, our customers, or others. This includes exchanging information for fraud protection and credit risk reduction with other companies and organisations. In particular, to prevent and detect fraud, we may share your information with other organisations, such as insurance companies (including insurance companies other than those with whom your insurance is with) and public bodies, including the police.

Your rights

Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the data corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data.

These rights are known as Individual Rights under the Data Protection Act 2018. The following list details these rights:

- The right to be informed about the personal data being processed;

- The right of access to your personal data;

- The right to object to the processing of your personal data;

- The right to restrict the processing of your personal data;

- The right to rectification of your personal data;

- The right to the erasure of your personal data;

- The right to data portability (to receive an electronic copy of your personal data);

- Rights relating to automated decision-making, including profiling.

Individuals can exercise their Rights at any time. As mandated by law, we will not charge a fee to process these requests. However, if your request is considered repetitive, wholly unfounded and/or excessive, we are entitled to charge a reasonable administration fee.

In exercising your Individual Rights, you should understand that in some situations, we may be unable to meet your request fully; for example, if you request for us to delete all your personal data, we may be required to retain some data for taxation, prevention of crime and for regulatory and other statutory purposes.

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to hello@therudemonkey.co.uk.